Terms of Service

1. About the Service

Joint Journey (jointjourney.org) is a digital prehabilitation programme designed to help people preparing for hip or knee replacement surgery. It provides exercise programmes, nutritional guidance, mental wellbeing support, and practical preparation advice.

The service is operated from the United Kingdom and is primarily intended for UK-based users, though it is accessible worldwide.

2. Not Medical Advice

Joint Journey is an educational and support tool only. It is not a medical device, and it does not provide medical advice, diagnosis, or treatment.

The content has been developed with reference to published clinical guidelines and evidence-based resources, but it has not been personalised to your individual medical circumstances.

You must always follow the advice of your surgeon, GP, physiotherapist, and other healthcare professionals. If there is any conflict between the information in Joint Journey and the advice of your healthcare team, always follow your healthcare team.

For full details, please read our Medical Disclaimer.

3. Who Can Use the Service

• You must be at least 18 years old to use Joint Journey
• You should be on a waiting list for, or considering, hip or knee replacement surgery
• You must provide accurate information when creating your account
• You are responsible for keeping your login details secure

4. Your Responsibilities

By using Joint Journey, you agree to:

• Consult your GP before starting the exercise programme, particularly if you have other health conditions (heart disease, respiratory problems, balance disorders, etc.)
• Stop exercising immediately if you experience sharp pain, dizziness, chest pain, or any concerning symptoms - and seek medical advice
• Use common sense - exercise in a safe environment, wear appropriate footwear, and use support (e.g., holding the worktop) as instructed
• Not rely solely on Joint Journey for your pre-surgical preparation - it is a supplement to, not a replacement for, professional healthcare
• Provide accurate information about your weight, joint type, and other profile details
• Not share your account with others or use another person's account

5. Exercise & Health Content

The exercise programmes, nutritional guidance, and mindset content are designed to be safe for most people awaiting joint replacement surgery. However:

• Individual results will vary
• The exercises may not be suitable for everyone - especially if you have additional health conditions
• Calorie counts, protein values, and nutritional information are estimates and should not be relied upon for clinical dietary management
• The mindset modules are supportive in nature and are not a substitute for professional mental health treatment

6. Intellectual Property

All content on Joint Journey - including text, exercise descriptions, recipes, design, code, and branding - is the property of Joint Journey and is protected by copyright.

You may:

• Use the service for your personal, non-commercial use
• Share the link to jointjourney.org with others

You may not:

• Copy, reproduce, or redistribute our content without permission
• Use our content for commercial purposes
• Scrape, download, or systematically extract data from the service
• Remove any copyright or attribution notices

7. Limitation of Liability

To the fullest extent permitted by law:

• Joint Journey is provided "as is" without warranties of any kind, express or implied
• We do not guarantee that the service will be available at all times, error-free, or secure
• We accept no liability for any injury, adverse health outcome, loss, or damage arising from your use of the service, including but not limited to:
  • Injury from performing exercises
  • Adverse effects from following nutritional guidance
  • Loss of data
  • Any decisions made based on information provided by Joint Journey
• You use Joint Journey entirely at your own risk

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

8. Pricing & Future Changes

Joint Journey is currently provided without charge. We reserve the right to:

• Introduce a paid tier or subscription in the future (you will always be given notice)
• Modify, suspend, or discontinue any part of the service at any time
• Change these terms (we will notify you of significant changes)

If we introduce paid features, you will never be charged without your explicit consent.

9. Account Termination

You may delete your account at any time by contacting us at hello@jointjourney.org.

We may suspend or terminate your account if you:

• Violate these terms
• Use the service in a way that could harm other users or the service itself
• Provide false or misleading information

10. Privacy

Your use of Joint Journey is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal data.

11. Third-Party Content

Joint Journey may contain links to third-party websites (e.g., YouTube videos, NHS resources). We are not responsible for the content, privacy practices, or availability of these external sites.

12. Governing Law

These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Contact

If you have any questions about these terms, please contact us at hello@jointjourney.org.